Frequently Asked Questions

 

All of our candles are 100% handmade and hand-poured using domestically grown soy wax, phthalate-free fragrances and essential oils. Each candle is completed with a cotton-core wick. No dyes, chemicals, lead or zinc EVER!

We pride ourselves on producing vegan, cruelty-free candles that do not release toxins and produce very minimal soot. Eco-friendly and clean burning soy wax are the foundation of all our candles. We do not test on animals. We love animals!

Please allow 1-3 business days for your order to be processed and shipped from our Long Beach based studio. During and following major sales and holidays orders will be processed and shipped within 2-7 days. Tracking information will be emailed to you as soon as your order has shipped. Please note: Orders are not shipped out during the weekend. Shipping days are Mon-Fri. The 1-3 day processing and shipping window does not include Saturday and Sunday.

We’ve found that the best burn time for our candles is in 3-4 hour increments. It is recommended that you do not burn your candle for more than 4 hours at a time. Stop use when only 1/4” of wax remains. Please be sure to trim your wick to 1/4” before each lighting for the best burn possible. Allow the melt pool to reach the edges of the candle before extinguishing, otherwise your candle will burn unevenly the next time around. Burn candle within sight. Keep away from flammable objects. Keep away from children and pets. Be careful the jars get hot when lit!

CalWicks' 8 oz candles last for 40-50 hours when burned in 3-4 hour increments. If you keep your wick trimmed and don’t leave your candle on for 12+ hours a day it will last closer to 50. 
CalWicks’ 4oz candles last for 25-30 hours when burned in 3-4 hour increments. If you keep your wick trimmed and dont leave your candle on for longer than 6+ hours a day it will last closer to 30.

The scents are never over-powering, but offer a lovely scent throw that will gently carry throughout your home.

CalWicks currently ships domestically and to Canada. If you live elsewhere, please email help@calwicks.com with your postal code and candles you are interested in so we can calculate shipping costs. Please note any extra duties or fees are the responsibility of the receiver.

Yes! Our jars are recyclable and can even be re-purposed into storage containers, vases, etc. One of the pros of soy wax is that it is easy to remove and clean from the jar. Just use a little bit of dish soap and warm water and voila! Jar is squeaky clean! At this moment in time, we have not launched a recycling program, but hope to in the near future. In the meantime, if you would like to donate your used, clean jars back to CalWicks, we encourage you to fill out the contact form below and we will coordinate a drop-off/pick-up time with you.

If you're experiencing any issues or have concerns, we want to hear about it, but most importantly fix it! At CalWicks, customer satisfaction is our number one goal. Please reach out to us via the contact form below and someone will get back to you within 24-48 hours.  

Yes, CalWicks' candles are available for wholesale! If you are a fan and would like to carry our candles in your store please complete the contact form below for more details.

     

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